ASSESSMENT OF SERVICE COMPACT (SERVICOM) ON PUBLIC SERVICE DELIVERY IN SELECTED FEDERAL TEACHING HOSPITALS IN NIGERIA
- Project Research
- 1-5 Chapters
- Quantitative
- Simple Percentage
- Abstract : Available
- Table of Content: Available
- Reference Style: APA
- Recommended for : Student Researchers
- NGN 3000
ABSTRACT
Service Compact (SERVICOM) is probably seen to have played considerable roles in public service delivery system, to which certain issues and problems as identified might have acted as impediment to the workings of most federal teaching hospitals. The effect of SERVICOM in key service delivery areas may have in recent time become a source of concern as substantial attention has not been paid to its centrality. By drawing a contour of successes and failure of SERVICOM, this study investigated the consequences, challenges and effects of SERVICOM in service delivery in the selected Federal Teaching Hospitals in the South-East. The study utilized both primary and secondary data. Survey method, in-depth interview and questionnaires were utilized to source primary data. These include: 15 unstructured key informant interviews with four doctors, four pharmacists, three nurses, two administrators and two heads of SERVICOM units. Moreover, about 260 questionnaires were also administered among the two chosen institutions of University of Nigeria Teaching Hospital (UNTH) and Nnamdi Azikiwe University Teaching Hospital (NAUTH) in a ratio of 130:130 each. The secondary data were drawn from library and archival documents. The study employed quantitative, descriptive and content analysis approach. The study is situated on the Bureaucratic Theory. The study revealed that public service is currently being positively impacted by the service compact initiative. The study observed that service promotion, courteous treatment, staff attitude and timeliness which enhance efficiency in public service were greatly adhered to in attending to the ideals of service compact (SERVICOM) initiatives. The study discovered that there are great positive significance in the relationship between lack of service compact initiative and poor service delivery in public service. Conclusively, the effect of the establishment of service compact initiative has impacted positively on the running of public service. This could be seen by evidence in the improved service delivery system. High efficiency and effectiveness as being experienced in many government institutions like UNTH and NAUTH respectively.
Related Project Materials
WELFARE SCHEME AND ITS IMPACT ON THE MOTIVATION OF WORKERS
BACKGROUND OF THE STUDY.
Purpose work in a organization for the purpose of meeting certain needs, these...
IMPACT OF POPULATION GROWTH ON UNEMPLOYMENT IN NIGERIA
ABSTRACT
This research’s main objective is to study the dynamic relationship between population growth and unemployment in Nigeria....
THE IMPACT OF TAXATION AS AN AID TO ECONOMIC DEVELOPMENT IN ENUGU STATE
ABSTRACT
The purpose of this study is to find out if actually there is an impact of taxation as aid to...
AN EVALUATION OF MONETARY POLICY AND ITS IMPACT ON BANKING ACHIEVEMENT IN NIGERIA
Background to the study
ACHIEVEMENT in the banking industry is influenced by a variety of external vari...
THE USE OF PRINT MEDIA AS TOOL FOR PUBLIC RELATION PRACTICE
ABSTRACT
This study was carried out to examine the the use of print media as tool for public relation practice in Ilesha...
PERCEPTION OF CYBERCRIME AMONG NIGERIAN YOUTHS (A STUDY OF CARITAS UNIVERSITY)
Abstract
The aim of this study was to examine the perception of cybercrime among Nigerian youths using Caritas University as a study. In...
EFFECT OF LEADERSHIP STYLE ON EMPLOYEE'S PERFORMANCE
ABSTRACT
This study was undertaken among other reasons of leadership style on the employee's perfor...
AN ASSESSMENT OF MARITIME SECURITY, INFORMATION AND COMMUNICATION TECHNOLOGY
Background of the study
Worldwide port and maritime activities, as well as their accompanying facilities and infrastruct...
THE SOCIO–ECONOMIC FACTORS AND EFFECTS OF PROSTITUTION IN NIGERIA
ABSTRACT
This paper deals with the problem of prostitution in Ojoo community Ibadan Nigeria. The main objective of the s...
INFLUENCE OF E-COMMERCE ON THE PERFORMANCE OF SMEs
ABSTRACT
The study examine the influence of E-commerce on SMEs performance in Imo state state Stat...
